Features
The whole stack, on one backbone.
Configurable from the entity model up. No code required for the operations team. Auditable end to end.
Entity Designer
Model any operational process. Visually.
Define custom entities, schemas, statuses, and relationships through an intuitive admin interface. Without writing a single line of code.
- Custom fields: text, number, date, select, relation, file, rich text
- Status-driven workflows with guard functions for validation
- Relationship mapping between entities with visual selectors
- Full audit trail on every record change
Contact
Workflow Settings
Define lifecycle states and allowed transitions
Active States
State Transitions
Workflow Diagram
Visual Workflow Builder
Automate routing, notifications, and escalations.
A visual, node-based workflow engine that handles conditional branching, automated notifications, SLA tracking, and webhook integrations.
- Drag-and-drop visual workflow editor
- Conditional routing based on record data or status
- Automated notifications by email and SMS
- SLA enforcement with escalation rules
Visual Page Builder
70+ components. Zero code required.
Build operational dashboards, forms, record views, and portals with a visual drag-and-drop editor. Connect components to your live data and publish instantly.
AI & Automation
AI that does what you tell it. Nothing more.
Most platforms let users talk to AI and hope for the best. AJAEX Platform takes a different approach: you define exactly what AI can do, what data it can see, and how its output is validated. AI suggests, classifies, and completes. It never freelances.
The Classification Engine
An engine that gets smarter with every correction.
When a request comes in, the classification engine analyses the text, narrows down the possible categories based on the submitter's location and organisation, and classifies it automatically. The result: fast, accurate classification that improves over time through a built-in feedback loop.
Sarah Mitchell
Office Manager · Building A, Floor 3
“The radiator in room 4B isn't producing any heat and the off...”
Heating
0% match
~90%
Cheaper to run
Context-aware narrowing means the AI only considers relevant service categories, not your entire catalogue. That focused approach cuts processing costs by roughly 90% compared to a brute-force classification.
Self-improving
Feedback loop
When a human corrects a classification, that correction is stored and used to improve future results. The system gets more accurate with every correction, without retraining.
Instant
Repeat answers
Similar requests that have been classified before are recognised automatically and return the same result instantly, with no reprocessing and no additional cost.
Context-aware
Location filtering
The engine resolves the submitter's building, floor, and organisation to narrow which service categories are even considered. Irrelevant options are filtered out before classification begins.
Real-time and batch
Works in real time as users type, and in the background for bulk processing. Same engine, two speeds.
AWS Bedrock, your region
AI inference runs through AWS Bedrock. Starter and Professional run in eu-west-2 (London); Enterprise can pin to a chosen AWS region.
AI Definitions
Every AI action is governed by a rule you control.
AI Definition: Triage Service Request
Configure AI tasks, prompts, and model settings
How an AI Definition works
1
Define inputs
Select which entity fields are sent as context to the model
2
Set the prompt
Write a system prompt with the task, constraints, and expected format
3
Validate output
Define output fields and schema. Malformed responses are rejected
4
Write to data
Valid output is written to auditable entity records, never surfaced raw
You Control What AI Sees
Every AI capability is governed by a rule you define. You choose exactly what data is sent, what format the output must follow, and how it's validated before it touches your records.
No Chatbots, No Surprises
Users never talk to AI directly. AI runs behind your components, suggesting, auto-completing, and classifying. No open-ended conversations, no hallucination risk in your workflows.
Validated Before It's Written
You specify which fields go in and what must come back. Output is checked against your rules before anything is saved. Bad responses are rejected automatically.
Document Intelligence
Upload documents and let AI extract structured data, redact sensitive content, and create searchable versions. Governed by the same rules, with a full audit trail.
Natural Language Search
Search across all your documents and records in plain English. Results are scoped to your organisation's data and the user's access level.
Full Transparency
Every AI decision is logged: what went in, what came out, which model was used, and what it cost. A complete, exportable record for every call.
Self-Service Portal
Your people raise requests. AI does the routing.
Give staff, tenants, or customers a clean branded portal to submit requests directly. Each submission is scoped to their building and organisation, auto-classified by AI, and routed to the right team without manual triage.
- Branded request portal scoped to the user's location and organisation
- AI auto-classifies by service class and category at submission
- Follow-up questions configured per service type for richer triage
- Instant confirmation with reference number via email or SMS
Data Ingestion
Bring your data in. From anywhere.
Built-in pipeline builders for importing data from legacy systems, spreadsheets, and third-party APIs. Map columns, resolve dependencies, and track every import with full error detail.
- CSV and Excel upload with column mapping and preview
- API webhooks: accept authenticated POST requests from external systems
- SFTP sync: auto-process file drops on a schedule
- Ingestion Plans: orchestrate multi-source syncs with dependency resolution
Data Ingestion
Import data via CSV upload, API webhooks, or SFTP file drops
CSV Import
Upload CSV or Excel files, map columns, and bulk import into entities.
3 configurations
API Webhooks
Accept data from external systems via authenticated POST requests.
5 configurations
SFTP Sync
Auto-process file drops from SFTP watch folders on a schedule.
2 configurations
Ingestion Plans
Multi-source orchestration: group endpoints, resolve dependencies, sync.
1 configuration
Outbound Integrations
Outbound Integrations
Sync changes to external systems. In real time.
When data changes inside AJAEX Platform, push those updates to your existing systems automatically. Configure targets, define sync rules per entity, and monitor every outbound request in the sync log.
- Configure webhook targets with OAuth2, API key, or basic auth
- Sync rules define which entity changes trigger outbound pushes
- Full sync log with timestamps, HTTP status, response time, and retry count
- Test connections before going live, pause and resume at any time
Operation types
Switch on the lines you run.
Every tier runs on the platform foundation above. Switch on the operation types your work actually needs. Your tier sets how many.
Facilities Management
Sites, buildings, spaces, assets, and work orders on one backbone.
Core line
Planned Maintenance
Maintenance schedules, job cards, and asset health.
Core line
Asset & Estate Management
A full register over a hierarchical estate, site to asset.
Core line
Service Desk
One queue for every kind of request.
Core line
Built for the UK
The essentials, handled for you.
Accessibility, AI transparency, notifications, and audit trails are built into the platform, not sold as expensive add-ons.
Accessible by Design
Components ship with semantic markup, keyboard navigation, and visible focus states as standard, so the portals you build work for everyone.
AI Transparency
Every AI decision is automatically logged with its inputs, model, and outcome, so you can always answer how a decision was made.
Notifications Built In
Channel-agnostic templates for email and SMS, configured from the admin panel. Every delivery logged with retry tracking.
Audit Trail by Default
Every change on every record is logged automatically. Polymorphic comments and edit-conflict detection across every entity.
Data Residency
Your data stays in your region.
UK-Hosted by Default
Starter and Professional tiers run on AWS eu-west-2 (London). Data and AI inference stay in-region.
Regional Residency for Enterprise
Enterprise customers can pin data and AI processing to their chosen AWS region, in line with AWS data residency standards.
See it in action.
Book a personalised 30-minute demo and see how AJAEX Platform fits your operations.