Industry Scenarios
Ingestion in. CAFM out.
One platform with two halves: a request portal that clients, tenants, and staff actually use, and a CAFM backbone that handles the work, the SLA, the contract, and the audit trail.
Examples, not case studies. We have real customers, just not on the site without their say-so. Ask for references under NDA.
How it works
The two halves, and the bit in between.
01
Ingestion
Clients, tenants, and staff submit through a self-service portal scoped to their site, organisation, or contract. AI classifies by trade, priority, and category at submission.
02
Routing and notifications
Workflow Builder routes work to the right team or contractor by classification, location, and contract terms. Email and SMS confirmations and updates fire at every stage. Outbound webhooks sync data to your existing systems.
03
CAFM execution
Work orders, planned maintenance, permits, inspections, service agreements, and contracts run on one backbone. Four ISO standards, one register, one audit log.
Facilities Management
Facilities Management
Reactive repairs, planned maintenance, multi-contract operations.
What flows in
Tenants and building managers report repairs through the self-service portal, scoped to their site and building. Engineers raise PPM jobs from mobile. Legacy CAFM and client reporting portals push contract and asset data.
What CAFM does
AI classifies by trade, priority, and SOR code. Workflow Builder routes to the right contractor by location and contract. SLA clocks start at submission. Completed work syncs to the client's reporting portal via webhook, against the contract's KPI structure.
Designed to
- Designed to: reduce misclassification at intake.
- Built for: starting SLA clocks within seconds of submission.
- Capability: helpdesk teams redirected from triage to exception handling.
- Designed to: keep one audit trail across multi-contract estates.
Example, not a case study. Ask for references.
UK Public Sector
UK Public Sector
Citizen and internal requests, AI you can explain, multi-channel updates.
What flows in
Citizens or internal staff submit through a branded request portal, scoped to their organisation. Cases and documents arrive with metadata extracted automatically. Email and SMS channels carry confirmations and status updates.
What CAFM does
AI routes requests under rules you define. Every AI decision is logged with inputs, model, output, and confidence. Workflows route low-confidence results to human review. The audit trail is procurement-ready by default.
Designed to
- Designed to: log every AI decision with inputs and outputs for transparency.
- Capability: low-confidence AI results routed automatically to human review.
- Built for: multi-channel confirmations across email and SMS.
- Designed to: produce procurement-ready audit trails without manual evidence.
Example, not a case study. Ask for references.
Housing & Property
Housing & Property
Repairs, cyclical compliance, void turnaround on one backbone.
What flows in
Tenants report repairs through the portal, scoped to their property and tenancy. Compliance programmes feed in via CSV from legacy systems. Contractors submit completion evidence from mobile.
What CAFM does
AI identifies trade, priority, and SOR code. Workflows assign by trade and location, trigger gas, electrical, and fire schedules before expiry, and escalate overdue items. Void lifecycles run end to end on the same backbone, from inspection through reletting.
Designed to
- Designed to: route repairs to contractors with full property and access detail.
- Built for: a single view of compliance status across every programme and property.
- Capability: legacy compliance records imported and validated in one operation.
- Designed to: reduce void turnaround via SLA enforcement at every stage.
Example, not a case study. Ask for references.
Healthcare
Healthcare
Estates helpdesk, medical equipment lifecycle, CQC-ready audit.
What flows in
Clinical and non-clinical staff submit through a portal scoped to their site and department. Device data and calibration certificates feed in via CSV, API, and document upload.
What CAFM does
AI distinguishes safety-critical requests, such as medical gas and fire systems, from routine, and escalates them instantly. Every device has its own asset record with calibration schedule, maintenance history, and linked certificates. The full AI audit trail is ready for CQC inspection.
Designed to
- Designed to: identify and escalate safety-critical requests on submission.
- Built for: a single view of every medical device and its compliance status.
- Capability: certificate metadata extracted automatically and linked to the asset.
- Designed to: provide a CQC-ready audit trail without manual evidence gathering.
Example, not a case study. Ask for references.
Education
Education
Campus helpdesk, multi-site compliance, MAT-wide visibility.
What flows in
Staff and students raise requests through the portal, scoped to their building and department. Legacy compliance records and asset registers import via CSV. Inspection evidence comes in from mobile.
What CAFM does
AI classifies by trade, priority, and issue type. Workflows route to in-house teams or contracted specialists. Schedules cover fire, legionella, asbestos, and electrical inspections per site. A trust-wide dashboard surfaces status per school, per compliance type.
Designed to
- Designed to: classify requests by trade and priority in seconds.
- Built for: a central compliance dashboard across every school or campus.
- Capability: overdue items escalated to trust or estates leadership.
- Designed to: import legacy records with full validation in one operation.
Example, not a case study. Ask for references.
See how the platform adapts to your operation.
Book a 30-minute demo and we will walk through the ingestion, routing, and CAFM capabilities most relevant to your sector.
Everything above is an example. Ask for real references.