01Service Desk
One helpdesk for the estate.
Requests, jobs and permits land in one queue. Your team stays in control of routing, priority and what gets recorded against each job.
00 /CAFM for UK estates
A clearer way to run your estate.
UK-hosted CAFM for estates and FM teams — helpdesk through to compliance on one record, with a history you can stand behind.
- Service desk
- PPM
- Assets
- Permits
- Compliance
- Contractors
- Mobile
How you run it
Priorities, approvals and what must be recorded — set once, then your teams work to it.
One queue
Helpdesk, planned jobs and permits share the same estate record, not three systems.
Stand up to audit
Who did what, when, and why — clear history without a scramble for the RFP.
- IBM Silver Partner
- UK-hosted (AWS)
- Audit-ready by default
01The problem
Day-to-day work split across helpdesk, PPM and spreadsheets.
Changing how you operate means another project and more cost.
New tools arrive without joining the live estate record.
Separate tools make estate work harder than it should be.
Helpdesk, PPM and spreadsheets each hold part of the truth. AJAEX puts the rules and the live estate record in one place — so teams review exceptions, not hunt across tools.
Built for UK estates teams who need one connected way of working.
Integrated CAFM
Connected operations. Not bolted-on modules.
Start with the pressure you feel today - helpdesk, maintenance, permits or compliance - on one connected CAFM. Expand across the estate without bolting on another system later.
02Planned Maintenance
Keep maintenance on one plan.
Planned and reactive work share the same assets and history. Job plans stay linked to the estate record — so maintenance is not a separate spreadsheet.
03Permit to Work
Approve high-risk work properly.
Permits, RAMS and handovers in one place, with clear approvals before work starts and a history you can show when asked.
04Quality & Compliance
Show your compliance clearly.
Inspections and corrective actions stay on the same record as the work. Raise follow-ups when needed, and keep a trail that stands up to review.
03One queue
Every request in one place.
Boiler jobs, PPM, permits and inspections in the same queue — same filters, same thread, same audit trail. Access stays scoped by organisation, role and site.
One queue. One audit trail. Every operation.
AI with oversight
Help where it helps. Stop where it shouldn't.
Not a chatbot bolted onto CAFM. Useful on the day-to-day work — always under rules your operations team own.
You set the rules
Priorities, approvals and what must be recorded — your team keeps control.
AI works inside those rules
It helps with triage, documents and checks. It does not freestyle across your estate.
People stay in the loop
Anything unsure or high-risk goes to review before live records change.
Logged. Scoped. Reviewable.
02The company
Built on decades
of UK operations.
Built by UK ops practitioners — shaped by audit, mobile field work, and configuration without engineering tickets.
The company
Ajaex UK LtdManchester, UK
A specialist UK operational-technology company and IBM Silver Business Partner, built by a team with deep experience in regulated UK operations.
Decades of UK ops
Decades delivering regulated UK operations across public, private and service-provider estates — not speculative product theory.
IBM Silver Partner
IBM Silver Partner — clear when TRIRIGA tooling helps, and when configurable CAFM is the better fit.
Governance-ready
Transparent audit trails, controlled access, UK data residency and defensible AI records — procurement-ready.
Mobile by design
Engineer mobile apps for site work — built for UK estates where signal drops.
By sector
Different estates. Different risks. The record stays intact.
FM providers need to stop SLA leakage. Housing and healthcare teams need statutory evidence they can produce quickly. Public bodies need explainable automation. AJAEX keeps the work record intact without flattening the differences.
Facilities Management
Every client contract has its own SLA model, service catalogue, contractor rules, and reporting expectation. The margin leak starts when the helpdesk has to remember all of it manually.
AJAEX scopes requests by site, organisation, contract, service and asset, then keeps that context on one queue with a clear audit trail.
- Contract and site context from intake.
- One audit trail across many client estates.
UK Public Sector
Public bodies need speed without losing defensibility. AI, data residency, audit trails, and supplier transparency all have to survive procurement and operational scrutiny.
AJAEX keeps UK-hosted data and a traceable request-to-resolution record — built for teams who have to explain how work was handled.
- Clear request history from intake to resolution.
- Human confirmation stays on the desk path.
Housing & Property
Repairs, access notes, compliance programmes, contractors, and void stages often sit in different tools. That makes tenant updates slow and statutory evidence hard to assemble.
AJAEX brings tenant requests, property context and compliance work onto one traceable housing record.
- Repairs carry property context from intake.
- Compliance work sits on the same property record.
Healthcare
A routine estates request can become safety-critical when it touches clinical space, fire systems, or regulated equipment. Context at intake matters.
AJAEX keeps estates requests on one record with asset and certificate context, so evidence is available when you need it.
- Site and asset context are available at intake.
- Assets can carry history and certificates with the work.
Education
Schools, colleges, universities, and trusts need building-level control without losing estate-wide visibility. Fire, asbestos, legionella, and electrical work cannot live in side spreadsheets.
AJAEX gives staff a scoped request portal and estates teams one queue across the campus estate.
- Requests are scoped and queued for the estates team.
- One queue across sites — not a spreadsheet per school.
Regulated Mid-Market
Operational teams outgrow spreadsheets, but legacy IWMS projects are slow, expensive, and hard to adapt once the process changes.
AJAEX gives teams configurable records, workflows, mobile capture and audit trails — without forcing every small process change back through engineering.
- Configuration without a project for every small change.
- Mobile evidence capture for field teams.
05Configure it yourself
An operations team
can shape the platform.
Configuration belongs with operations: notices, catalogues, workflows and rules on the platform — without waiting on an engineering ticket for every change.
Configurable, audited, versioned.
Shape the catalogues and fields you need.
Set the workflow and the SLAs.
Set the rules your team will work to.
Change again when the estate changes — with a clear history.
06In the field
Works where the work happens.
Mobile apps for engineers between sites — permits, planned maintenance, quality and desk work in their pocket. Field capture with an audit trail when they reconnect.
Real screenshots · the live demo environment
Permits in the field
Quality governance
A permit, in detail
07Who this is for
Built for UK operations buyers.
The teams we keep meeting at the demo: FM operators running many client contracts, public-sector estates teams, healthcare and social housing operators, education estates leads.
FM providers
Margin-thin operations running many client contracts on one CAFM stack without re-tooling. One platform, many clients, clean separation by configuration.
Public sector and councils
Public-sector estates teams and arms-length bodies needing UK data residency, full audit trails, and a procurement-defensible CAFM by default.
Healthcare and social housing
Healthcare estates, housing associations, and care operators with statutory compliance loads, repair reporting at scale, and contractor governance to keep on top of.
Education estates
Universities, colleges, MATs, and independent schools needing a single CAFM across campus estates, planned maintenance, and inspection-ready permit evidence.
Regulated mid-market
Heads of IT in industries where compliance, audit, and vendor lock-in matter. Clear pricing structure, clear audit history, and configuration the customer can understand.
TRIRIGA, Planon and Maximo owners
Live IBM TRIRIGA, Planon, or Maximo estates wanting AI tooling now and a configurable future path. See /for-tririga for the add-on programme.