01Service Desk
Log it once, route it right.
Incidents, requests, changes and problems land in one queue and AI classifies them by service class, category, and location scope, so the right team picks them up without a triage meeting.
00 /Integrated CAFM
Integrated CAFM.
One configurable platform for facilities, maintenance, assets, permits, compliance, and a native mobile app.
AWS eu-west-2 (London) · Live in weeks
- IBM Silver Partner
- UK-hosted (AWS)
- AI with audit trail
01The problem
Outgrown spreadsheets.
Priced out of legacy IWMS.
Burned by eighteen-month rollouts.
The thing in between.
We built it for the in-between. Between the low-code generic that was not made for how UK operations actually run, and the £200,000 incumbent that takes a year to change one form. Configurable, operational on day one, live in weeks. Quietly opinionated about how UK estates actually work.
The thing UK operations teams kept asking for.
02The company
Built on decades
of UK operations.
Ajaex was built by UK ops practitioners, not SaaS-first product folk. The platform is shaped by what keeps estates teams up at night: audit defensibility, mobile field work, configurability without engineering tickets.
The company
Ajaex UK LtdManchester, UK
A specialist UK operational-technology company. IBM Silver Business Partner, with SC-cleared leadership for public-sector engagements and a team that has run UK operations for decades.
Decades of UK ops
Built by practitioners with decades delivering operations across central government, NHS, FM providers, and regulated mid-market. The platform reflects work that was shipped long before the company existed.
IBM Silver Partner
Direct route to IBM Software solutions where they fit, including a clear-eyed view of when TRIRIGA is right and when it is not. The company does not pretend the incumbent does not exist.
SC-cleared leadership
Active UK Security Check clearance held at leadership level for public sector engagements. We can be in the room for the conversation a typical SaaS vendor cannot attend.
Mobile by design
Native iOS and Android engineer app, offline-first sync, conflict logging on every record. UK field work happens on-site and often without signal, so the app survives both.
03One queue
Every request lands in one place.
A broken boiler. A planned maintenance job. A safety permit. A renewable inspection. A subcontractor onboarding. We put them in the same queue, with the same filter, the same comment thread, and the same audit trail. Records stay separated by configuration; we share them into client organisations and named contacts via documented sharing templates, not just per-scope walls.
One queue. One audit trail. Every operation.
Integrated CAFM
Integrated, not bolted together.
Service desk, maintenance, permits and compliance are usually four separate tools, stitched together with exports and goodwill. AJAEX runs them on one backbone, one audit trail, one login, so the workflows and the data actually connect.
02Planned Maintenance
Stay ahead of every asset.
Cron-driven PPM schedules linked to assets and SFG20 job plans generate work orders before things fail, with the full history on every asset for the next inspection.
03Permit to Work
Control high-risk work.
Issue and govern permits, RAMS, and H&S incidents against HSG250, with shift handovers, approvals, and an audit trail that holds up when the regulator asks.
04Quality & Compliance
Prove it to the auditor.
Inspections, NCRs, CAPA, and effectiveness verification on one governance plane. High-severity findings raise non-conformance records automatically, nothing slips.
04Compliance posture
The management system is the spine.
The operational data model is designed around recognised FM and management-system standards, on one register, one audit log, one segregation-of-duties model. We are explicit about what is live today and what is on the roadmap.
Standards modeldesigned around ISO 41001, 45001, 55001, 9001, SFG20
Audit trailevery record, every change, exportable
HostingAWS eu-west-2 (London)
Data Processing Agreementavailable pre-contract
AI providersAnthropic, OpenAI, AWS Bedrock (in-region)
05Configure it yourself
An operations team
can shape the platform.
A drag-and-drop page builder. An entity designer. A workflow builder. A report manager. Plus AI definitions you approve before they ship. Five in-app admin surfaces, all no-code, all owned by your operations team. Engineering only when you actually need engineering.
Configurable, audited, versioned.
Define entities and their fields.
Set the workflow and the SLAs.
Configure the AI definitions and approve their behaviour.
Audit, deploy, change again next week.
06In the field
Works where the work happens.
Native iOS and Android, offline-first. Permits, planned maintenance, quality, and the service desk in the engineer’s pocket between sites. Captured offline, reconciled on reconnect, audit trail intact.
Real screenshots · the live demo environment
Permits in the field
Quality governance
A permit, in detail
07Who this is for
Built for UK operations buyers.
The teams we keep meeting at the demo: FM operators running many client contracts, public-sector estates teams, healthcare and social housing operators, education estates leads.
FM providers
Margin-thin operations running many client contracts on one CAFM stack without re-tooling. One platform, many clients, clean separation by configuration.
Public sector and councils
Local authorities, NHS trusts, central government, and arms-length bodies needing UK data residency, full audit trails, and a procurement-defensible CAFM by default.
Healthcare and social housing
NHS estates, housing associations, and care home operators with statutory compliance loads, repair reporting at scale, and contractor governance to keep on top of.
Education estates
Universities, colleges, MATs, and independent schools needing a single CAFM across campus estates, planned maintenance, and HSE-defensible permits.
Regulated mid-market
Heads of IT in industries where compliance, audit, and vendor lock-in matter. No per-user pricing surprise, no chatbot wall, no vendor-managed mystery.
TRIRIGA, Planon and Maximo owners
Live IBM TRIRIGA, Planon, or Maximo estates wanting AI tooling now and a configurable future path. See /for-tririga for the add-on programme.
08 / Next step
Book a thirty-minute demo.
We send a tailored quote.
UK-hosted · Live in weeks