Terms of Service

1. Who we are

Ajaex UK Ltd
Unit 15, Attenburys Industrial Estate, West Timperley, Altrincham, WA14 5QE
Company number: 14205686
VAT registration number: 423415232
Email: info@ajaexplatform.com

2. Scope of these Terms

These Terms apply to:

• visitors to our public website
• organisations evaluating or purchasing Ajaex services
• authorised users of the Ajaex Platform

If your organisation has signed a separate master services agreement, subscription agreement, order form, or other written contract with us, that agreement will govern to the extent of any conflict.

3. Our services

Ajaex provides a configurable software platform designed to support operational workflows, including facilities management and related use cases. Features may include:

• configurable entities, workflows, and forms
• role-based access and tenant separation
• portals and notifications
• reporting and audit trails
• AI-assisted classification, automation, or configuration tools
• integrations and related support services

We may update, improve, replace, or discontinue features from time to time, provided this does not materially reduce the core paid service without contractual basis.

4. Website use

You may use our website for lawful business purposes only. You must not:

• misuse the website
• attempt unauthorised access to systems or data
• introduce malicious code
• interfere with availability, security, or performance
• scrape, copy, or harvest data except as permitted by law
• use the website in a way that breaches applicable law or regulation

5. Account access and customer responsibility

If you or your organisation receive access to the platform:

• you must provide accurate information
• login credentials must be kept confidential
• you are responsible for activity under your account unless caused by our breach
• customers are responsible for managing authorised users and access rights
• customers must ensure they have a lawful basis for any personal data they upload or process through the platform

You must notify us promptly of any suspected unauthorised access or security incident.

6. Acceptable use

You must not, and must not permit others to:

• use the services unlawfully or fraudulently
• upload harmful, defamatory, infringing, discriminatory, or illegal material
• interfere with other customers, users, or tenants
• reverse engineer, decompile, or attempt to derive source code except where prohibited from restricting that right by law
• probe, scan, or test vulnerabilities without our written permission
• use the services to build or benchmark a competing product in a misleading or abusive way
• bypass usage restrictions, security controls, or access limitations

7. AI features

Some features may use AI-assisted functionality. By using those features, you acknowledge that:

• outputs may be probabilistic and may contain errors
• you remain responsible for reviewing outputs before relying on them
• AI suggestions are intended to support, not replace, accountable human oversight
• you must not use AI features in a way that violates law, regulation, contractual obligations, or the rights of others

We may apply safeguards, validation steps, logging, rate limits, or restrictions to AI-enabled features.

8. Customer data

As between the parties, the customer retains ownership of customer data uploaded to or processed through the platform.

You grant us the rights necessary to host, process, transmit, back up, and otherwise use customer data solely for the purpose of:

• providing the services
• maintaining security and integrity
• complying with law
• enforcing our rights and contractual obligations

You are responsible for:

• the legality, quality, and accuracy of customer data
• obtaining any required notices, consents, and permissions
• instructions given to us regarding processing carried out on your behalf

9. Intellectual property

We and our licensors own all intellectual property rights in:

• the website
• the platform
• software, code, interfaces, workflows, designs, documentation, branding, and content created by or for us

Except for the limited rights expressly granted in these Terms or a separate written agreement, no rights are transferred to you.

You must not copy, modify, distribute, sell, lease, sublicense, or create derivative works from the services except as permitted by law or agreed in writing.

10. Confidentiality

If you receive confidential information from us, you must keep it confidential and only use it as necessary to evaluate or use our services. This does not apply to information that:

• is or becomes public through no fault of yours
• was already lawfully known to you
• is lawfully received from a third party without restriction
• is independently developed without use of the confidential information

11. Availability and support

We will use reasonable care and skill in providing the services. Unless we agree otherwise in writing:

• the website and services are provided on an "as available" basis
• maintenance, updates, interruptions, and downtime may occur
• support levels, service levels, and response commitments are governed by the relevant customer contract, if any

12. Third-party services and integrations

The services may interoperate with third-party services, infrastructure, or integrations. We are not responsible for third-party products or services unless expressly stated in writing.

Third-party terms may apply to your use of those services.

13. Fees and payment

Paid subscriptions, implementation services, or support services are governed by the applicable order form, proposal, statement of work, or other written agreement. Unless otherwise stated:

• fees are exclusive of VAT and other taxes
• fees are non-refundable except where required by law or expressly agreed
• late payments may attract interest and suspension rights where permitted by contract and law

14. Suspension and termination

We may suspend or restrict access if:

• you materially breach these Terms
• your use poses a security, legal, or operational risk
• payment is overdue under an applicable contract
• we are required to do so by law or a competent authority

We may terminate access to the website or services in accordance with the applicable contract or, if no separate contract applies, on reasonable notice.

On termination:

• your right to use the services ends
• we may delete or return data in accordance with the contract, retention obligations, and applicable law
• provisions intended to survive termination will continue, including confidentiality, liability limits, intellectual property, and governing law

15. Disclaimers

To the maximum extent permitted by law:

• the website and services are provided without warranties not expressly stated
• we do not guarantee uninterrupted or error-free operation
• we do not warrant that all outputs, including AI-assisted outputs, will be complete, accurate, or fit for every purpose

Nothing in these Terms excludes any non-excludable legal rights.

16. Limitation of liability

Nothing in these Terms excludes or limits liability for:

• death or personal injury caused by negligence
• fraud or fraudulent misrepresentation
• any liability that cannot lawfully be excluded or limited

Subject to the above, and unless otherwise agreed in a separate written contract:

• we shall not be liable for indirect, incidental, special, consequential, or punitive losses
• we shall not be liable for loss of profit, revenue, business, goodwill, or anticipated savings
• our total aggregate liability arising out of or in connection with these Terms shall be limited to the fees paid by you or your organisation to us for the relevant services in the 12 months preceding the event giving rise to the claim, or £100 if no fees were paid

This clause should be reviewed by your solicitor and aligned to your commercial model and insurance.

17. Indemnity

You agree to indemnify us against losses, costs, and claims arising from:

• your unlawful use of the services
• your breach of these Terms
• customer data or materials that infringe rights, break the law, or violate third-party obligations

18. Governing law and jurisdiction

These Terms and any dispute or claim arising out of or in connection with them shall be governed by the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction, unless otherwise required by applicable law.

19. Changes to these Terms

We may update these Terms from time to time. Updated Terms will be posted on our website with a revised effective date. Where required, we will provide additional notice.

20. Contact

For legal or service-related questions, contact: info@ajaexplatform.com