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Practical thinking on operational technology, AI in the workplace, and modern facilities management.

Practical guides on replacing legacy systems, AI in operations, and modern service management. More articles coming soon.

People discussing a dashboard on a laptop in a meeting
Comparison
25 March 202610 min read

Do You Really Need ServiceNow? A Practical Guide for UK Operational Leaders

ServiceNow dominates enterprise service management, but most organisations use a fraction of what they pay for. Here is what to consider before renewing, and what the alternatives look like.

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Modern financial district building
Comparison
30 March 202612 min read

IBM TRIRIGA Alternatives for UK Estates Teams

TRIRIGA is the heavyweight choice for enterprise estates and charges accordingly. We look at the signals that justify a switch, what to evaluate in alternatives, and how to migrate without operational risk.

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Warehouse operations with shelving and logistics
Comparison
4 April 202610 min read

Maximo Replacement Guide: When and How to Move

Maximo runs some of the world's largest asset estates, and the licence and implementation costs reflect that. A practical look at the triggers that mean it is time to move, and a phased approach that protects operational continuity.

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University campus building with green grounds
Comparison
8 April 20269 min read

Planon vs Ajaex: A Configurable CAFM Comparison

Planon is the dominant European CAFM. Ajaex is the modern UK challenger. A side-by-side comparison of configurability, AI, GOV.UK alignment, and total cost of ownership for UK estates teams.

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Team collaborating at computer screens in an office
Comparison
12 April 20268 min read

Salesforce Service Cloud for Facilities? When a Specialist Beats a Generalist

Salesforce can do almost anything, which is part of the problem. For facilities operations, a specialist platform with built-in CAFM, PPM, and compliance avoids the years of custom build a generalist requires.

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London residential street with terraced houses in autumn
Sector Guide
16 April 202611 min read

CAFM for UK Housing Associations: 2026 Buyer's Guide

What UK housing associations should look for in CAFM in 2026: tenant self-service, repairs SLA tracking, GDPR-aligned tenant data, contractor management, and procurement routes that fit social housing budgets.

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Modern open-plan office space
Public Sector
19 April 20269 min read

Choosing CAFM for a UK Local Authority: G-Cloud vs CCS vs Direct Award

Three procurement routes, three very different timelines and obligations. A practical comparison for council estates teams choosing facilities software, with notes on social value and accessibility scoring.

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Industrial plant room with stainless steel pipes and ventilation equipment
Compliance
22 April 202610 min read

Digital Permit to Work: HSE HSG250 Buyer's Guide

What HSG250 actually requires from digital permit systems, where most permit software falls short of an HSE inspection, and what to look for when evaluating a specialist platform for hot work, confined space, and electrical isolation.

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Professional reviewing data on a tablet
AI & Operations
25 April 20268 min read

AI Ticket Classification for FM Service Desks: What Actually Works

Auto-tagging tickets sounds magical and goes wrong fast. A practical look at what AI classification gets right for facilities service desks, where human review still belongs, and how to measure whether it is actually saving time.

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Team collaborating around a desk in a modern office
AI & Operations
28 April 20266 min read

AI Transparency in the Public Sector: What You Need to Know

UK central government now requires Algorithmic Transparency Recording Standard (ATRS) records for AI used in public services. What it means for operational software, when records are required, and how Ajaex generates them automatically.

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